REFUND POLICY
At Asumi Matcha, we want you to fully enjoy your matcha experience. If something isn't right, we're here to help make it right.
RETURNS
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible, your item must be:
- Unused and in its original packaging
- In the same condition that you received it
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at support@asumimatcha.com. Once your return request is approved, we'll send you detailed instructions on how and where to send your package.
Return address: Asumi Matcha [Your address here]
Please note:
- Customers are responsible for return shipping costs.
- Items sent back to us without first requesting a return will not be accepted.
If you have any questions about the process, feel free to email us anytime at support@asumimatcha.com.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away at support@asumimatcha.com so we can evaluate the issue and make things right as quickly as possible.
Refunds
Once your return is received and inspected, we'll notify you regarding the approval of your refund. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@asumimatcha.com and we'll follow up for you.
Our Commitment
At Asumi Matcha, your experience matters to us. Every return and refund request is handled with care, because your daily ritual deserves to feel good from start to finish.
